Family Care Services has provided exemplary home health care services since 1985 and we have the client's words to back it up.

Over five years ago, I began to research the home health care services available in the WNY area. During my search, I talked with two lifelong friends who were extremely pleased with the home health care services provided to their family members by Family Care Services of WNY. They highly recommended that I call the agency.

I contacted the President of the company, Dr. Jane Becker, and we discussed a strategy to bring my Husband home from a local nursing home with 24 hour a day, 7 day a week home care. The agency’s Director of Nursing, Kathy, performed an initial nursing assessment at the nursing home and developed a comprehensive plan of care to facilitate a safe transition to home and ensure the highest quality of care for my Husband.

Once my Husband returned to our home, he immediately began to eat, sleep through the night, and regain his spirit and strength. After six months we were able to reduce the hours of care from 24 hours a day to 8 hours a day, 7 days a week.

As a result of the outstanding care he has received from Family Care Services of WNY, he is now happily living at home and able to enjoy life with our children and many grandchildren. We refer to our Family Care Services of WNY team of home health care providers as “our guardian Angels” and we will be forever grateful to them for bringing our Husband, Father, and Grandpa back to us.

- Pat B

I would like to thank Family Care Services of WNY for the great job they did providing home care services for my Mom and Dad. I found the caregivers to be kind, caring and hard working. They always conducted themselves in a professional manner. This has been especially important during this time of Covid-19. They always followed the appropriate safety protocols and I always felt my parents were in a safe environment. The office staff and management were always attentive to the ongoing, changing needs of both my parents over the last 5-6 years. They always went the “extra mile” making sure that my parents’ needs were met. The staff always conducted itself in the most professional manner. I am very grateful for the quality care and home health care services that Family Care Services of WNY provided my parents.

- David U

My family and I cannot thank you enough for the wonderful care you provided for our Mother through your aides, Emily and Diane. They were both so attentive to Mom’s every need and so gentle with her. Your quick startup at my request was appreciated so much by all of us. Your kindness will never be forgotten. I would recommend you to any family in need.

- Janet L

Thank you for the loving care that both Paula and Maggie gave to our beloved Uncle. Everyone from the office staff to the nurses showed compassion, warmth, and kindness to both the family and Uncle Bob. We are so very grateful for the empathy and understanding everyone showed right from my first phone call to Dr. Becker through the intake meeting with Kathy Comerate and the times the nurses cared for him. We are so grateful for the loving care he received from your team and can never express just how grateful and appreciative we are. Thank you.

- Bob S

I want to take a moment to personally thank each and every one of you who cared for Arlene N. You took such good care of her in the final chapters of her life, and for that, not only I, but her entire family will always be grateful. You treated her with respect and dignity at a time when her life was full of fragility and helplessness. Our trust in your kindness and care was not broken. I did not have the opportunity to meet all of you, but you touched Arlene’s (and my) life in a special way. For those of you that I did meet, I will miss the conversations we had over lunch/dinner. I wish you all well in your careers and lives, wherever they may lead. Thank you again and wishing I could give each of you a hug.

- Karen N

Your team became almost like extended family these past difficult months and we are grateful. Thanks for being professional and compassionate through some challenges. Dad was kept as clean and safe as anyone could, and Mom was protected during her most vulnerable times. We look forward to a continued relationship.

- Debra P

I am extremely remiss for not sending this note sooner, but I want to provide the sincerest thanks to you and all of the wonderful staff from Family Care Services of WNY for the professional and compassionate care that you provided to my Father in our time of need. Every person, including Barb, Kathy and all the direct support staff who came to our home were a pleasure to work with and went above and beyond in ensuring that Dad’s needs were met in every way. In addition to the genuine caring support, I appreciated the flexibility and excellent communication that was consistently provided. You made an incredibly challenging time much easier to cope with. Please pass this note of thanks along to Barb, Sui, Jen (and any other staff that I failed to mention by name); in the time that they worked with Dad, they were like family and we miss them all.

- Kevin P

Our family would like to express our heartfelt gratitude for all of your support in our Father’s last days. We know our Dad felt your love and care and that means the world to us. You are all truly angels.

- JoEtte M

Just wanted to reach out and thank you and your nursing team for the wonderful job you did taking care of Mom. I observed first hand how close the nurses were with our Mother and she also commented numerous times about how nice they all were.

- Robert W

Words cannot express our gratitude for the care you have provided to our Mother over the last 20 years. The love, concern and devotion that you have given Mom was like no other and we could never have taken such good care of her if it had not been for your team.

- Shirley K

Thank you for all of the assistance your agency recently provided for my Father. You provided vital services for his end of life care at home. All of your employees were very professional and skilled always arriving not just on time but early. The caring, compassionate, patient and empathetic nature of the nurses was very appreciated at such a difficult time. I highly recommend Family Care Services of Western New York.

- Sue R

We cannot begin to thank you for the beautiful care you gave to our Uncle Wally. Everyone showed such concern and compassion. He was so grateful to have you in his life at that time, as were we. We can't say enough about how efficiently your company is run right down to the TLC given by all your staff whom we encountered. Please know that we will recommend your agency every opportunity we can.

- Wally N

Dear Dr. Becker,

I want to thank you, Janice, Kathy, and Heather for all your "lovin" care after my shoulder surgery. Kathy (Director of Nursing) facilitated everything perfectly. Every aide was so helpful and enjoyable company as well. You run a first rate operation and I look forward to meeting you in the near future!


- Alyssa R

Dear Dr. Becker,

Thank you to you and all the members of the Family Care Services team. Special thank you to Oslyn and Becka for the wonderful care you gave my Mother. You both had a special way of brightening her day. I deeply appreciate all of you at Family Care Services for being good friends of my Mother.


- Bill W

Dear Dr. Becker,

I would like to express my heartfelt thank you to your agency for the kind, compassionate and professional manner in which you conduct your business. My family and I had horrible experiences with three other agencies. When your nurse manager Kathy came to the home to conduct an evaluation of my Mom (who suffers from Alzheimers and Parkinsons), it truly was a breath of fresh air. She directed her focus right on my Mom and quickly put my mind at ease that we finally found the right home health care agency. She is the perfect combination of knowledge and compassion. The two aides who provided care were always responsible, courteous, kind, professional and timely. Their presence allowed my Dad (the primary caregiver) to feel comfortable and know that he could depart the residence with my Mom being well cared for. I would not hesitate to give your agency a 10 star rating and easily highly recommend it to anyone looking for care for their loved one.

Thank you all so very much for your kindness!

- Beth A

Dear Dr. Becker,

We cannot begin to thank you for the wonderful care you provided for Uncle Wally. Your team showed such concern and compassion. He was so grateful to have your team in his life at that time, as were we.

We can't say enough about how efficiently your company is run right down to the TLC given by all your staff whom we encountered. Please know that we will recommend your agency every opportunity we can.

With grateful hearts, 

- Ellen Y

Dear Dr. Becker:

Our family deeply appreciates the skill and compassion shown by all of your staff during the care of my husband, Donald. You have assembled a marvelous staff. I am also grateful for the time and advice you gave me in early October as I became aware that I needed help. Your Director of Nursing quickly endeared herself to Don and myself. Please share our gratitude with everyone.


- Anita M

Dear Dr. Becker:

My family and I want to thank you for the excellent care that you and your staff gave to my mother while she lived at Alterra Wynwood in Kenmore. Your personal dedication and attention to all aspects of your business makes your Agency a joy to work with.

The service of your agency was, by far, the most efficient and professional that we were every associated with. In the nearly two years that you have supplied her 24 hour care, we never once had a lapse in the care providers. The aides were a very committed, dedicated and caring group of people who truly cared about Mom. They always had her best interest at heart and took their own initiative to make her days interesting and happy.

We also want to mention your office staff who were always so polite, efficient and professional. They were very anxious to help in any way they could and, without fail, called back whenever they said they would, even though they might not yet have the answer.

Again, thank you for all you did for our Mother and our family.


- William J

Thank you for everything that you and your staff did to help my Mother and me through Mom's final weeks. I know that my Mom got the best possible care. Your aides and nurses provided her with more than just assistance. She was given love, care, and comfort. Thank you.

- Karen P

Dear Dr. Becker,

Thank you for the wonderful care that Family Care Services is providing for our mother.

We are grateful not only for the faithful daily care, but also all the extra attention provided by the aides - bringing a book from the library, making a pie for Mom, etc., etc., etc. This amazing care is complimented by the superior efforts of your coordinating nurse and office staff. We also appreciate your many suggestions to expedite this care.

As you are the "guiding light", we would also like to express our appreciation for your work to provide such a special service organization. We gladly recommend Family Care Services to anyone in need of your excellent care.



- Judith S

Dear Dr. Becker,

I am writing to let you know just how much our family appreciates all of the assistance and support that Family Care Services has provided for the care of our Mother. We have worked with your agency for the past two years and we feel very confident that our Mother is receiving the best possible home care. We have only positive comments to make about the work of Family Care while on our visits to our Mother's doctor, Dr. Garbarino.

We want to especially recognize your two aides for their conscientious and dedicated care of our Mother. These two women have a wonderful rapport with Mom and do an outstanding job every day. We feel so fortunate to have such skilled and efficient caregivers. We are so pleased with having them in place to care for our Mother and we thank you for sending them to us.

Our family also wants to express our gratitude to your Director of Nursing for the tremendous job that she does. She has provided us with so much guidance and information in her support of Mom. She is always reassuring to the family and we all benefit from her visits. She is truly a gem!

On behalf of Mom and the entire family, I want to thank you and your entire staff once again, for your excellent services.


- Maria B

My family and I would like to thank you and your staff for the excellent home care services which you provided for Arlene as she went down the difficult path of her end stage Alzheimer’s Disease. Everyone was so nice to her and had such a good understanding of the demons that are created by this disease progression. They coped with them with love and great patience. Each of the personal care aides was capable, dedicated and hard working. Thank you to every member of your Agency’s team for your compassion and expertise in home health care.

- Dr. Robert W

My wife has been the beneficiary of your Agency's truly professional and very caring home care service for the past year. Only the consistency and sincerity of purpose of Family Care Services has enabled my wife to remain in her own home. Our entire family will always be grateful to Family Care Services of WNY for your valued care.

- Larry J

I can’t thank you enough for the extraordinary home care that you have given my Mom, Arlene over the past few years. You are all so thoughtful, caring, generous, warmhearted and most of all professional. You have become like family to my Mom. You will be remembered in our family’s heart forever!”

- Maureen W

Just a note to say thank you for your home health care services. I was fortunate to have had your agency for assistance during my husband’s long illness. The nurses were caring, skilled and very professional. A special thank you to your Director of Nursing. I don’t think I would have made it without her. Her presence, explanation of the various stages of cancer, etc. helped me cope and understand the illness. I am forever grateful.

- Lucille M