Family Care Services has provided exemplary home health care services since 1985 and we have the client's words to back it up.

Just wanted to reach out and thank you and your nursing team for the wonderful job you did taking care of Mom. I observed first hand how close the nurses were with our Mother and she also commented numerous times about how nice they all were.

- Robert W

Words cannot express our gratitude for the care you have provided to our Mother over the last 20 years. The love, concern and devotion that you have given Mom was like no other and we could never have taken such good care of her if it had not been for your team.

- Shirley K

Thank you for all of the assistance your agency recently provided for my Father. You provided vital services for his end of life care at home. All of your employees were very professional and skilled always arriving not just on time but early. The caring, compassionate, patient and empathetic nature of the nurses was very appreciated at such a difficult time. I highly recommend Family Care Services of Western New York.

- Sue R

We cannot begin to thank you for the beautiful care you gave to our Uncle Wally. Everyone showed such concern and compassion. He was so grateful to have you in his life at that time, as were we. We can't say enough about how efficiently your company is run right down to the TLC given by all your staff whom we encountered. Please know that we will recommend your agency every opportunity we can.

- Wally N

Dear Dr. Becker,

I want to thank you, Janice, Kathy, and Heather for all your "lovin" care after my shoulder surgery. Kathy (Director of Nursing) facilitated everything perfectly. Every aide was so helpful and enjoyable company as well. You run a first rate operation and I look forward to meeting you in the near future!


- Alyssa R

Dear Dr. Becker,

Thank you to you and all the members of the Family Care Services team. Special thank you to Oslyn and Becka for the wonderful care you gave my Mother. You both had a special way of brightening her day. I deeply appreciate all of you at Family Care Services for being good friends of my Mother.


- Bill W

Dear Dr. Becker,

I would like to express my heartfelt thank you to your agency for the kind, compassionate and professional manner in which you conduct your business. My family and I had horrible experiences with three other agencies. When your nurse manager Kathy came to the home to conduct an evaluation of my Mom (who suffers from Alzheimers and Parkinsons), it truly was a breath of fresh air. She directed her focus right on my Mom and quickly put my mind at ease that we finally found the right home health care agency. She is the perfect combination of knowledge and compassion. The two aides who provided care were always responsible, courteous, kind, professional and timely. Their presence allowed my Dad (the primary caregiver) to feel comfortable and know that he could depart the residence with my Mom being well cared for. I would not hesitate to give your agency a 10 star rating and easily highly recommend it to anyone looking for care for their loved one.

Thank you all so very much for your kindness!

- Beth A

Dear Dr. Becker,

We cannot begin to thank you for the wonderful care you provided for Uncle Wally. Your team showed such concern and compassion. He was so grateful to have your team in his life at that time, as were we.

We can't say enough about how efficiently your company is run right down to the TLC given by all your staff whom we encountered. Please know that we will recommend your agency every opportunity we can.

With grateful hearts, 

- Ellen Y

Dear Dr. Becker:

Our family deeply appreciates the skill and compassion shown by all of your staff during the care of my husband, Donald. You have assembled a marvelous staff. I am also grateful for the time and advice you gave me in early October as I became aware that I needed help. Your Director of Nursing quickly endeared herself to Don and myself. Please share our gratitude with everyone.


- Anita M

Dear Dr. Becker:

My family and I want to thank you for the excellent care that you and your staff gave to my mother while she lived at Alterra Wynwood in Kenmore. Your personal dedication and attention to all aspects of your business makes your Agency a joy to work with.

The service of your agency was, by far, the most efficient and professional that we were every associated with. In the nearly two years that you have supplied her 24 hour care, we never once had a lapse in the care providers. The aides were a very committed, dedicated and caring group of people who truly cared about Mom. They always had her best interest at heart and took their own initiative to make her days interesting and happy.

We also want to mention your office staff who were always so polite, efficient and professional. They were very anxious to help in any way they could and, without fail, called back whenever they said they would, even though they might not yet have the answer.

Again, thank you for all you did for our Mother and our family.


- William J

Thank you for everything that you and your staff did to help my Mother and me through Mom's final weeks. I know that my Mom got the best possible care. Your aides and nurses provided her with more than just assistance. She was given love, care, and comfort. Thank you.

- Karen P

Dear Dr. Becker,

Thank you for the wonderful care that Family Care Services is providing for our mother.

We are grateful not only for the faithful daily care, but also all the extra attention provided by the aides - bringing a book from the library, making a pie for Mom, etc., etc., etc. This amazing care is complimented by the superior efforts of your coordinating nurse and office staff. We also appreciate your many suggestions to expedite this care.

As you are the "guiding light", we would also like to express our appreciation for your work to provide such a special service organization. We gladly recommend Family Care Services to anyone in need of your excellent care.



- Judith S

Dear Dr. Becker,

I am writing to let you know just how much our family appreciates all of the assistance and support that Family Care Services has provided for the care of our Mother. We have worked with your agency for the past two years and we feel very confident that our Mother is receiving the best possible home care. We have only positive comments to make about the work of Family Care while on our visits to our Mother's doctor, Dr. Garbarino.

We want to especially recognize your two aides for their conscientious and dedicated care of our Mother. These two women have a wonderful rapport with Mom and do an outstanding job every day. We feel so fortunate to have such skilled and efficient caregivers. We are so pleased with having them in place to care for our Mother and we thank you for sending them to us.

Our family also wants to express our gratitude to your Director of Nursing for the tremendous job that she does. She has provided us with so much guidance and information in her support of Mom. She is always reassuring to the family and we all benefit from her visits. She is truly a gem!

On behalf of Mom and the entire family, I want to thank you and your entire staff once again, for your excellent services.


- Maria B

My family and I would like to thank you and your staff for the excellent home care services which you provided for Arlene as she went down the difficult path of her end stage Alzheimer’s Disease. Everyone was so nice to her and had such a good understanding of the demons that are created by this disease progression. They coped with them with love and great patience. Each of the personal care aides was capable, dedicated and hard working. Thank you to every member of your Agency’s team for your compassion and expertise in home health care.

- Dr. Robert W

My wife has been the beneficiary of your Agency's truly professional and very caring home care service for the past year. Only the consistency and sincerity of purpose of Family Care Services has enabled my wife to remain in her own home. Our entire family will always be grateful to Family Care Services of W.N.Y. for your valued care.

- Larry J

I can’t thank you enough for the extraordinary home care that you have given my Mom, Arlene over the past few years. You are all so thoughtful, caring, generous, warmhearted and most of all professional. You have become like family to my Mom. You will be remembered in our family’s heart forever!”

- Maureen W

I was able to personally meet my mother’s personal care aide, Barb, during my recent visit to Buffalo. I am very pleased with all the physical and moral support she gives mom and dad. I feel that we have the best home health care aide ever! We have truly been given the “Mary Poppins for the Elderly” right down to the rosy cheeks and cheery disposition!! Thank you for being there for our family.

- June M

Thank you for all you do for your clients and their families. My Mom and Dad are much happier and better rested since your personal care aide services began three months ago. We are looking forward to keeping my parents at home with your great care.

- June R

My husband and I really enjoyed our recent visit to Buffalo and the opportunity to meet the Agency’s management staff and the very talented care providers who take care of my parents. We are so grateful to each of you for your help in keeping my parent’s at home with such excellent care. Thank you for all of your compassion, professionalism and support. It is so reassuring to know that my Mom and Dad can have a wonderful quality of life in the comfort of their own home and will not need to move to a nursing home. Thank you, thank you, thank you!!”

- Maggie K

Over the past five years, your special team of personal care aides who provide care to my Dad have become much more than caregivers, they have become special friends. The care, compassion, kindness and friendship that they have afforded are truly remarkable. We are so grateful to our attorney
for referring us to Family Care Services of Western New York.

- Dee S

Thank you for all of your help and kindness during my Dad’s illness. I will never forget the way you cared for my Dad and my brother and me. Your Agency really sets the standard by which all home health care agencies should be judged!

- Andrea S

I want to thank you so very much for the competent and caring aides and nurses who were a part of our lives and my mom’s last months. Thanks so much and I am very grateful that I called Family Care Services first!

- Bob J

Just a note to say thank you for your home health care services. I was fortunate to have had your agency for assistance during my husband’s long illness. The nurses were caring, skilled and very professional. A special thank you to your Director of Nursing. I don’t think I would have made it without her. Her presence, explanation of the various stages of cancer, etc. helped me cope and understand the illness. I am forever grateful.

- Lucille M

I am so fortunate to have such a wonderful team of experts to call on when the need arises. Help in times of crisis is so important and assistance from Family Care Services of Western New York made all the difference in my recovery. Healing is a physical and mental challenge and you are a blessing. Not only do all of you care sincerely, you carry out your duties in a kind, compassionate and professional manner. With much gratitude!!!

- Dr. Dorothy F

Our sincerest thank you on behalf of the entire family does not begin to express our feelings. Your entire staff provided us with such compassionate and understanding care. You gave us such peace of mind in our time of need. In your line of work you must encounter people at their most vulnerable time and you treat them with the greatest respect and quality care…you should be extremely proud of your entire organization.

- Don and Adele P